Contact Us
Have questions or need help choosing the right equipment? We're here to help.
Send us a message
Include your order number if your message is about an order. For damaged items, email photos of the item and the packaging to markifcanada@gmail.com within 7 days of delivery.
View all FAQsBefore you write
8 quick answersView all FAQs01Where do you deliver, and is delivery free?
We deliver within Ontario only. Delivery is free on orders of C$1,000 or more across the GTA and surrounding areas, up to about 160 km from our Markham warehouse. Beyond about 160 km, standard shipping rates apply.
03What if my order arrives damaged?
Take photos of the item and the packaging. Email markifcanada@gmail.com with your order number within 7 days of delivery. We'll arrange a replacement or a refund, and we cover the return costs for damaged or defective items.
05Do your products come with a warranty?
Yes. Our products come with a 2-year warranty against manufacturing defects under normal use. To make a claim, contact us with your order number and photos of the issue.
07What payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club, plus Apple Pay, Google Pay, Shop Pay and Shop Pay Installments. We don't accept PayPal or Amazon Pay.
02How long does delivery take?
Most orders are delivered within 5–8 business days. When your order ships, we'll email you the delivery or tracking details.
04What is your return policy?
You can return unused items in their original packaging within 30 days of the purchase date. Contact us and we'll help arrange the return. All weights are final sale.
06Do products need assembly?
Most of our products need some assembly. All applicable products come with the hardware, assembly instructions and manuals you need. We don't offer an assembly service.
08Can I cancel my order?
Yes, before it ships. A 5% cancellation fee applies. Once an order has shipped, our return policy applies instead.